1. Who we are
CourierHub is a technology platform for independent courier services and their customers in Belize. It connects customers with courier services and provides tools to manage requests, communications, tracking and delivery records. Individual couriers and courier businesses operate their own services; CourierHub does not collect, transport or deliver packages.
This policy covers the CourierHub mobile app, website and related support services. The operator and privacy contact are listed in the contact section below.
2. Information we collect
Account and contact information: your name, email address, contact number, account identifier, sign-in provider, email verification status, profile image and delivery address. Firebase Authentication processes sign-in credentials.
Delivery information: pickup and drop-off addresses and map coordinates, recipient details, package description and instructions, courier selection, quoted price, cash-payment confirmations, job status and timestamps.
Location information: precise location when you choose to use your device location for an address, and courier location while the courier enables tracking for an active job. Active courier tracking can continue in the background, subject to device permissions. We do not need continuous customer background location to book a delivery.
Communications and evidence: delivery chat text and voice messages, support requests, reviews, proof-of-delivery photos and signatures when required. Camera, photo-library and microphone access is used when you choose the relevant feature.
Courier information: business and contact details, service districts, working hours, public profile and social links, vehicle information, identity and vehicle documents submitted for approval, monthly service-fee records, and referral records.
Technical information: notification registration tokens, device platform, permission status, service timestamps, and technical or security logs needed to deliver and protect the service. Our hosting and service providers may process connection information such as IP addresses.
3. How we use information
We use information to create and secure accounts, verify email ownership, review courier applications, present courier profiles, route delivery requests, show job progress, provide chat and notifications, record delivery evidence and cash-payment confirmations, and respond to support requests.
We also use relevant records to manage service fees and referrals, investigate disputes and abuse, prevent self-booking and misuse of rewards, maintain security and meet applicable obligations. Administrative account links are based on a review of ownership evidence; a shared address alone does not establish that two accounts belong to the same person.
4. Google and Apple sign-in
If you sign in with Google or Apple, we receive the account information supplied for authentication, such as your provider identifier, name, email address and verification status. Google may also supply a profile image, which you can replace. Apple may provide a private relay email address and does not provide a profile photo through this sign-in integration.
We use these details for authentication and your CourierHub profile. Signing in does not grant CourierHub access to your Google contacts, Gmail messages, Google Drive files or Apple account content. You can review connected-app access in your provider’s account settings.
6. Retention and account deletion
We retain information while it is needed to operate your account and deliveries, resolve disputes, maintain security and fulfill applicable record-keeping obligations. Different information has different retention needs; this policy does not promise a fixed automatic deletion period for every record.
You can request account deletion in the app under Account → Delete account, or use the account-deletion page on this website. We may need to verify account ownership. Complete or cancel active deliveries first; contact support if you cannot access the app or need help resolving an active job.
Account deletion removes your sign-in account, profile, registered push tokens, courier documents and profile media. Delivery routes, private messages, media and identifying details are removed or redacted through the deletion process. Limited delivery, financial, referral, security and audit records may be retained where necessary, with personal details removed where appropriate. Deleting an account does not automatically erase evidence that another party must retain to resolve a dispute.
Service-provider backups and logs may remain until their normal retention or deletion processes complete. If a particular record must be retained for an unresolved obligation, you may ask support for the reason and applicable retention information.
7. Your choices and requests
You can edit your profile and delivery address, replace your photo, and control location, camera, microphone, photo-library and notification permissions in device settings. You can enter an address manually. Couriers control when to start and stop job tracking, subject to delivery requirements. Disabling a permission can limit the associated feature.
You may contact us to request access, correction or deletion of your information, or to ask a privacy question. We will verify your identity where needed and handle requests in accordance with applicable requirements. Do not send passwords, payment-card details or identity documents in an initial email.
8. Security and external links
CourierHub uses authenticated access and authorization controls to limit access to account and job information. No online service can guarantee absolute security. Keep your sign-in details private and report suspected unauthorized access promptly.
Courier social links and promotional banners may take you to third-party websites. Their operators are responsible for their own privacy practices. This landing website does not set advertising or analytics cookies; hosting security logs may still be processed.
9. Children
CourierHub accounts and courier services are intended for adults aged 18 or over. We do not knowingly solicit accounts from children. Contact us if you believe a child has provided personal information so we can investigate and take appropriate action.
10. Changes to this policy
We may update this policy as the service or its data practices change. The date shown on this page identifies the latest published version. We will provide additional notice or seek consent when required.
Contact us
CourierHub is operated by CourierHub Belize.
For support, privacy questions, or an account-deletion request, email hello@courierhub.bz.
Include the email address associated with your account and a clear description of your request. Do not include your password.